Papillon Creations - Gallery of worked models

Q: I have subscribed to the newsletter, but I am not receiving them.

A: It is possible that when you subscribed to the newsletter you made a mistake in typing your e-mail address. Unfortunatly the automatic subscription system cannot check the validity of an e-mail address. If this has happened, we automatically receive the rejected confirmation that has been sent back by the mail failure system. If the error is obvious, we try to correct it. However, if it not obvious there isn't very much we can do about it, nor can we contact you. Try to subscribe again. If you are already subscribed it will tell you. If it tells you that you are already subscribed (and your e-mail address is definitely correct) and you are still not receiving the newsletters, see the answer below.

Another possible reason, particularly if you live in the USA, is that your provider has rejected the newsletter as spam. A number of providers filter their incoming mail and block anything they consider as spam without giving you the option to decide for yourself. If your provider gives you the opportunity of creating a "whitelist" i.e. a list of e-mail addresses that you always want to receive mail from, please add sales@papillon-creations.com to the list.

Q: Some of my friends have received their newsletter, but I have not received mine.

A: Our provider restricts the number of e-mails we are allowed to send in any one day as part of their anti-spam measures. We therefore have to spread sending it over four days (and if it goes on increasing at the current rate, it will soon be five). When we get our new server up and running it will remove this restriction. To try and keep you better informed we now put on the Papillon welcome page, the date of the release of the latest newsletter, but it may be up to four days after this date before you receive yours. If you are definitely not receiving it, please contact us and we will give you a link to access the newsletter which is not dependent on your provider.

Q: I cannot find the link to Newsletter Corner.

A: Newsletter corner is for the subscribers to the mailing list only. The link to it is only in the newsletter and is not available from the menu on the website. The link in the newsletter appears in a sentence like this: "To reach newsletter corner please click here." The word "here" underlined in blue is the link to Newsletter corner, and this is what you click on.

If your newsletter appears with things like <p> at the beginning of each paragraph, you will not see the link to newsletter corner as described above. It will appear as a string starting <a href="http://www....etc>. What you can do in this case is to copy the bit between the quotes (starting with http:// and ending with .htm) and paste it into your browser (i.e. Internet Explorer, Mozilla etc). This should than take you directly to newsletter corner where you can download the charts.

Q: When I click on the link in the newsletter I do not get the latest Newsletter Corner.

A: The most likely reason for this is that your browser is picking up the page from your cache. Pages you have visited previously are stored in the cache on your computer, and to save going to the Internet every time, if it finds the page in your cache, it will use it in preference. How and when this happens depends on how your options are set, but the first thing to do is to clear the cache. In Internet Explorer click on Tools / Internet Options / and under the tab "General" at the top of the window, click on the button "Clear temporary internet files". I think that the procedure is roughly the same in most other browsers.

Q: I can't find the link to Newsletter Corner on your site.

A: The link does not appear on the site. The Newsletter Corner is strictly for subscribers to the newsletter, and is only available from the newsletter. If you are not already subscribed and would like to receive it, please click here. You can, of course, unsubscribe in exactly the same way.

Q: I am in Newsletter Corner but when I click on the Download button nothing happens.

A: If you are using Internet Explorer 7 it's default options are set to stop you downloading files it considers "dangerous" (which is almost everything!) You should see a little grey bar at the top of the window, and if you click on it a menu appears and one of it's options is "download the file". Tip: If you hold down the Cntrl key when you click on the download button, it bypasses this check.

If the above does not apply, the most likely reason is that you do not have the Adobe Reader installed, or you may have an older version. You need version 7 or higher. If you do not have the Adobe reader, or your version is out of date, you can download it free of charge from the Adobe Site.

Q: How can I obtain the chart of "How does your Garden Grow" so that I can take part in the SAL?

A: This chart is exclusively for subscribers to our mailing list. The link to it is only available from the newsletter and is not available from the menu on the website. To reach Newsletter Corner where you find all the information for downloading the chart you need to join the mailing list. To join please click here.

Q: I would like to take part part in current SAL, but I have missed one or more of the earlier parts, is it too late?

A: No it's never too late. The links to download the earlier parts can be found underneath the current part in Newsletter Corner.

Q: I have bought one or more of your charts and received an acknowledgement from Paypal, but I have not received the charts.

A: Because of problems with the automatic download mechanism, we are sending you the files manually at the moment. We aim to get it to you as quickly as possible and certainly within 24 hours. The delay mainly depends on what time of day or night it is here. However, it can happen that we don't receive the notification from Paypal (this has only ever happened twice, but obviously it can happen) in which case we don't know about your order. If you haven't received it within 24 hours, please contact us as soon as possible. We are currently working on a new server to reinstate the automatic downloads as soon as possible.

Another much more serious reason is that we have received your order and sent it, but it has been rejected by your provider as spam, as have all subsequent attempts to contact you. If you suspect that this may have happened, please try to give us an alternative way to contact you. At present, this only applies to certain providers in the USA.

Q: How do I send you a photo to put in the gallery?

A: You can either take a photograph of your work with a digital camera or, if it is not too large and you have a scanner, you can scan it. We have found than scanning usually gives very good results, whereas a photograph very much depends on the lighting conditions etc. You can then send us the resulting file as an attachement to an e-mail. We can cope with most forms of picture file.

Anything not covered above, please contact us.

Frequently Asked Questions
Q: I have subscribed to the newsletter, but I am not receiving them. A: It is possible that when you subscribed to the newsletter you made a mistake in typing your e-mail address. Unfortunatly the automatic subscription system cannot check the validity of an e-mail address. If this has happened, we automatically receive the rejected confirmation that has been sent back by the mail failure system. If the error is obvious, we try to correct it. However, if it not obvious there isn't very much we can do about it, nor can we contact you. Try to subscribe again. If you are already subscribed it will tell you. If it tells you that you are already subscribed (and your e-mail address is definitely correct) and you are still not receiving the newsletters, see the answer below. Another possible reason, particularly if you live in the USA, is that your provider has rejected the newsletter as spam. A number of providers filter their incoming mail and block anything they consider as spam without giving you the option to decide for yourself. If your provider gives you the opportunity of creating a "whitelist" i.e. a list of e-mail addresses that you always want to receive mail from, please add sales@papillon-creations.com to the list. Q: Some of my friends have received their newsletter, but I have not received mine. A: Our provider restricts the number of e-mails we are allowed to send in any one day as part of their anti-spam measures. We therefore have to spread sending it over four days (and if it goes on increasing at the current rate, it will soon be five). When we get our new server up and running it will remove this restriction. To try and keep you better informed we now put on the Papillon welcome page, the date of the release of the latest newsletter, but it may be up to four days after this date before you receive yours. If you are definitely not receiving it, please contact us and we will give you a link to access the newsletter which is not dependent on your provider. Q: I cannot find the link to Newsletter Corner. A: Newsletter corner is for the subscribers to the mailing list only. The link to it is only in the newsletter and is not available from the menu on the website. The link in the newsletter appears in a sentence like this: "To reach newsletter corner please click here." The word "here" underlined in blue is the link to Newsletter corner, and this is what you click on. If your newsletter appears with things like <p> at the beginning of each paragraph, you will not see the link to newsletter corner as described above. It will appear as a string starting <a href="http://www....etc>. What you can do in this case is to copy the bit between the quotes (starting with http:// and ending with .htm) and paste it into your browser (i.e. Internet Explorer, Mozilla etc). This should than take you directly to newsletter corner where you can download the charts. Q: When I click on the link in the newsletter I do not get the latest Newsletter Corner. A: The most likely reason for this is that your browser is picking up the page from your cache. Pages you have visited previously are stored in the cache on your computer, and to save going to the Internet every time, if it finds the page in your cache, it will use it in preference. How and when this happens depends on how your options are set, but the first thing to do is to clear the cache. In Internet Explorer click on Tools / Internet Options / and under the tab "General" at the top of the window, click on the button "Clear temporary internet files". I think that the procedure is roughly the same in most other browsers. Q: I can't find the link to Newsletter Corner on your site. A: The link does not appear on the site. The Newsletter Corner is strictly for subscribers to the newsletter, and is only available from the newsletter. If you are not already subscribed and would like to receive it, please click here. You can, of course, unsubscribe in exactly the same way. Q: I am in Newsletter Corner but when I click on the Download button nothing happens. A: If you are using Internet Explorer 7 it's default options are set to stop you downloading files it considers "dangerous" (which is almost everything!) You should see a little grey bar at the top of the window, and if you click on it a menu appears and one of it's options is "download the file". Tip: If you hold down the Cntrl key when you click on the download button, it bypasses this check. If the above does not apply, the most likely reason is that you do not have the Adobe Reader installed, or you may have an older version. You need version 7 or higher. If you do not have the Adobe reader, or your version is out of date, you can download it free of charge from the Adobe Site. Q: How can I obtain the chart of "How does your Garden Grow" so that I can take part in the SAL? A: This chart is exclusively for subscribers to our mailing list. The link to it is only available from the newsletter and is not available from the menu on the website. To reach Newsletter Corner where you find all the information for downloading the chart you need to join the mailing list. To join please click here. Q: I would like to take part part in current SAL, but I have missed one or more of the earlier parts, is it too late? A: No it's never too late. The links to download the earlier parts can be found underneath the current part in Newsletter Corner. Q: I have bought one or more of your charts and received an acknowledgement from Paypal, but I have not received the charts. A: Because of problems with the automatic download mechanism, we are sending you the files manually at the moment. We aim to get it to you as quickly as possible and certainly within 24 hours. The delay mainly depends on what time of day or night it is here. However, it can happen that we don't receive the notification from Paypal (this has only ever happened twice, but obviously it can happen) in which case we don't know about your order. If you haven't received it within 24 hours, please contact us as soon as possible. We are currently working on a new server to reinstate the automatic downloads as soon as possible. Another much more serious reason is that we have received your order and sent it, but it has been rejected by your provider as spam, as have all subsequent attempts to contact you. If you suspect that this may have happened, please try to give us an alternative way to contact you. At present, this only applies to certain providers in the USA. Q: How do I send you a photo to put in the gallery? A: You can either take a photograph of your work with a digital camera or, if it is not too large and you have a scanner, you can scan it. We have found than scanning usually gives very good results, whereas a photograph very much depends on the lighting conditions etc. You can then send us the resulting file as an attachement to an e-mail. We can cope with most forms of picture file. Anything not covered above, please contact us.